Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

-Gift cards

-Downloadable software products

-Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

There are certain situations where only partial refunds may be granted:

-Any item not in its original condition, damaged, or missing parts for reasons not due to our error

-Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, please:

1-Check your bank account again

2-Contact your credit card company — it may take some time before your refund is officially posted

3-Contact your bank — processing time is often required before a refund is visible

If you’ve done all of this and still have not received your refund, please contact us at:
orlira.help@outlook.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at orlira.help@outlook.com

Here is the text translated into accurate, professional, and natural US English, updated with your correct support email:

Damaged or Defective Items During Transit 

Because we work with delicate, handcrafted glass pieces, we are committed to ensuring your order arrives in perfect condition. If one or more elements of your set (flowers or vase) are damaged during shipping, the following protection policy will apply:

-Mandatory Notification Period: You must report any damage to our support team (orlira.help@outlook.com) within 48 hours of delivery (based on the tracking record provided by the shipping carrier). After this 48-hour window, the product will be considered received in good condition, and any subsequent damage will not be covered under this warranty.

-Required Proof: To process your claim immediately, your email must include:

1-Your order number.

2-Clear photo(s) of the outer packaging/box showing the shipping label.

3-Detailed photo(s) of the specific pieces that arrived broken or defective.

 

-Resolution for Partial Damage: Since our products are sold in combined sets, if the breakage only affects one or a few individual flowers within the bundle, Orlira reserves the right to offer a proportional solution. This may include a partial refund equivalent to the value of the damaged piece, a compensatory discount code for future purchases, or the inclusion of free replacement pieces in your next order. Individual shipments of single pieces will not be issued unless the damage affects the entire set or the main vase, making its use impossible.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at purchase, or the gift giver had the order shipped to themselves first, we will send a refund to the gift giver, and they will be notified of your return.

Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item worth more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.